Monthly Archives: May 2011

Converting Every Visitor into Subscriber

If a person visits your website and leaves, chances are that he or she will not come back, especially if there are no compelling reasons to do so. After all, we all behave rather impulsively on the Internet, so much so that we can easily forget where we were 10 web pages ago.

But the bottom line is that your visitor may not come back to your website again. If 1,000 visitors visit your website, leave and never come back again, you can imagine the amount of potential revenue lost, simply because they do not come back. You could have converted a fraction of the visitors into your customers.

Some may say that creating unique content can keep some of the visitors coming back, but very often, unique content is not the solution. The real, long-term solution lies in converting your visitors into subscribers of your mailing list.

Before your visitor leaves your website, you want to convert him or her into your subscriber via a simple opt-in to your mailing list. You do this by asking for your visitor’s name and email address through your opt-in form.

And if your visitor signs up to be on your mailing list, you can still follow up with him via email. You can get your subscriber to consider your offer, or endorse another offer to him or her.

All in all, you want to convert as many visitors into subscribers as possible and obtain the potential revenue you rightfully deserve the easy, wise way.

10 Creative Traffic Building Ideas

Everyone wants traffic to their website. It is not always easy to get more people to visit your site. There are ways to generate the desired traffic. It takes being creative and innovative sometimes; yet here are several ideas that will help.

1. Use Flickr. Social photo sharing drives people to your website. Add good tags to the photos so they attract the members on the site. Write a post in your blog and add the link to the Flickr site. The two sites will work in unison to draw traffic to your site.

2. Join a social bookmarking site. Share your favorite sites with other people sharing the same interests. Include your website. The social sites are like a specific search engine for many people. Add the bookmarks to your blog site to increase your internet traffic. Add interesting links to relevant products that the users are searching for. The more interesting links you have bookmarked the larger your following will become.

3. Start blogging. Join several sites where you comment on the blog posts. Add your URL with posting. Keep in mind you are commenting on your posts so remain focused on the topic since you do not want your posting to be deleted or considered as spam. You want to appear knowledgeable and someone others can trust.

4. Use forum signatures for promotion of your site with a live link. Use topics with great information and link them back to your sties. The more information you provide the readers the more they will rely on you for your new information. They will return repeatedly to read what you are posting.

5. Add widgets, themes, and extension to your site. There are many free additions that will enhance your site. Make your site interesting rather than the typical boring website. Make your site user friendly and exciting. Users want to see and experience new things, give it to them with your site.

6. Use your friends to know your business and have them help spread the word about your website. They can use their personal blogs, websites, and contacts to increase your website traffic.

7. Use industry specific sites to add links and networks with by contacting the websites. Many are willing to join the cause to help your build your website traffic.

8. Expand your exposure by adding podcasts to your site. Include audio and video that is interesting and intriguing.

9. Submit your feed to blog site directories. The feed will drive traffic from another site to your site.

Last but not least:

10. Submit articles to article directories, using the resource box to drive traffic to your site and establish strong backlinks to your site; for the Search Engines.

When you do your traffic building, it is not really about the traffic but offering what the readers want. When you reach out to them with information and products you service a valuable purpose.

Is the eBay Customer Always Right?

I can answer this question for you right now: the answer is ‘yes’. In fact, the answer is ‘YES!’ – the biggest yes you’ve ever heard. Of the course the customer is always right. If you want to be a successful eBay seller, you should go miles out of your way to make sure every single one of your customers is 100% satisfied, however much time or money it might cost you.

A dissatisfied customer will leave negative feedback, and negative feedback is to be avoided at all costs. That one piece of negative feedback will always cost you more than it would have to deal with the complaint, whatever the value of the items you sell. You should consider any positive feedback percentage under 100% to be an absolute disaster, and a personal failure on your part.

But What If

But nothing! There is no situation where you, as a seller, should get into any dispute with a buyer. Here are a few common situations and how to handle them.

They say the item never arrived: Politely ask the buyer to wait a few more days to see if it turns up, and then email you again if it still hasn’t arrived. If it still hasn’t arrived, you should assume it was lost in the post somehow and offer to send a replacement if you have one, or give them a full refund otherwise. No, I don’t care what that costs you. Are you serious about selling on eBay or not?

The item has been damaged in the post: You must offer to replace it or take it back for a refund without hesitation.

They say the item doesn’t match the description: Resist the urge to email back with “yes it does, you just didn’t read the description properly”. Take the item back for a refund, and edit your description if you need to, to make any confusing points extra clear.

I’m sure you’re spotting a pattern by now. Offering a refund will make almost any problem go away, and it really will cost you less in the long run. Remember, one piece of negative feedback will stay with you forever, while having a 100% positive rating is like owning a bar of solid gold.

You should always handle customers’ complaints before they complain to eBay – in fact, you should email them pre-emptively to ask if they have any. Going through the dispute process is time consuming, reflects badly on you and is downright unnecessary.

Are you still not convinced? Think this would only work with cheap items? Well, you see, the higher the price of the items you sell, the more your reputation is worth to you. Let’s say you were selling $10,000 worth of items each week, for example, and making a $1,000 profit per week overall. You might think that refunding one customer’s $1,000 purchase would be a tragedy, losing you your whole week’s profit. It’s far better to look at it this way: if you don’t give that refund, then not only will you lose the next week’s profit, but you’ll probably lose a few weeks’ profit after that too. Now which option looks better?

I absolutely can’t emphasise enough the importance of really believing that the customer is always right. But trying to make excuses for complaints isn’t the only thing you need to avoid. There are a lot of pitfalls that you need to avoid if you don’t want to kill your business before it’s even started properly – and I’ll show you in the next email what they are.